User manual
How 2way works: collect customers, send campaigns, talk to people and measure the results.
Getting started
What 2way does for your business, how the app is organised and what the Dashboard tells you every morning.
02Collecting sign-ups with forms
Pop-ups, landing pages and embedded forms turn website visitors into SMS and WhatsApp subscribers. Each one is built in the same four steps.
03In-store sign-ups: QR, NFC and keywords
Your stores, restaurants and printed materials can collect customers too. A sticker or a keyword is enough.
04Coupons and automations
Reward every new subscriber with a unique code and let 2way follow up automatically.
05Contacts
Your own customer base: who signed up, from where, with what consent, and who must not be contacted.
06Sending a campaign
Send an SMS, MMS or WhatsApp message to the right group of contacts, check the cost before you send and watch it go out step by step.
07Chats
Customers reply to your messages. Chats is where your team answers them, one conversation at a time.
08Analytics and reports
Which forms convert, which stores bring sign-ups, how messages perform and what they cost.
09Library: media, templates and links
Keep the images, videos, message texts and links you use again and again in one place.
10Connectors: integrations and webhooks
Connect 2way with your shop, CRM or loyalty system so data flows both ways without manual work.
11Settings, numbers and sender names
Set your preferences and domains, decide how your numbers behave and request a sender name with your brand.
12Billing
How you pay for 2way: the messaging balance, credits for sign-ups, SMS packages and plans.